SHIPPING POLICY

At Louvred Roof Online, we strive to deliver your products quickly and efficiently so you can start enjoying your outdoor living solutions as soon as possible. Please review our Shipping Policy to understand how we process, handle, and deliver your orders.

Order Processing

Once your order has been confirmed and payment received, our team begins processing it immediately. Most orders are prepared and dispatched within 1–3 business days. You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Timeframes

We aim to deliver your Motorised Louvred Roof within 12 weeks and the Australian Made Bioclimatic Louvred Roof within 6 weeks from the date of order. Delivery times may vary depending on your location, product availability, and courier schedules.

Please note that while we make every effort to deliver your order within this timeframe, delivery dates may change due to unforeseen circumstances, such as weather conditions, courier delays, or supply chain disruptions. In such cases, we will notify you promptly and provide updated delivery information.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, product size, and weight. All prices are displayed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.

Delivery Process

Deliveries are made during standard business hours, Monday to Friday. Please ensure someone is available at the delivery address to receive and sign for the order. If no one is available, the courier may leave a notification card or attempt redelivery based on their policies.

For oversized or custom items, our team may contact you to arrange a suitable delivery time.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment and the estimated delivery date.

Damaged or Missing Items

If your order arrives damaged or with missing components, please contact our customer support within 48 hours of delivery at 1300 170 944. Provide photos and details of the issue, and our team will work with you to resolve it quickly — this may include a replacement or refund as per our Return Policy.

Shipping Restrictions

We currently deliver across Australia. For remote or regional areas, delivery times may be longer than the standard 7 business days. If you’re unsure whether we deliver to your location, please contact our support team before placing your order.