RETURN POLICY

This page provides information on our policies for returns, exchanges, or refunds for products or services purchased through our platform.

Your Satisfaction Matters to Us

At Louvred Roof Online, we are committed to ensuring customer satisfaction with every purchase. However, we understand that there may be instances where a return is necessary. Please review our return policy carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and not programmed.
  • The item must be returned in its original packaging.
  • Returns must be requested and shipped back within 14 days (2 weeks) of the purchase date.

Non-Returnable Items

  • Items that have been programmed or used.
  • Items not returned in their original packaging.
  • Items that are damaged by customer.
  • Custom orders or specially modified products.

Return Process

  1. Initiate a Return: Contact our customer support team at 1300 170 944 to request a return authorisation.
  2. Package the Item: Ensure that the product is securely packed in its original packaging to prevent any damage during transit.
  3. Ship the Item: Customers are responsible for the shipping costs associated with returning the product. Returns should be sent to our designated factory return address, which will be provided upon request.
  4. Inspection & Refund: Once we receive your returned item, our team will inspect it. If the return meets our eligibility criteria, a refund will be processed using your original payment method.
  5. Please Note: Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will assess the issue and provide a suitable resolution, which may include a replacement or a refund.

For any questions or further assistance, feel free to reach out to our support team at 1300 170 944.

We appreciate your business and thank you for choosing Louvred Roof Online for your outdoor living solutions.