Louvred Roof Online

Warranty – DIY Motorised Louvred Roof System

We take pride in the quality and durability of our products. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty that covers any defects in materials or workmanship.

What Products Does This Warranty Cover?

Our Warranty and Repair Policy at Louvred Roof Online covers the repair or replacement of our products if they are found to be defective in materials or workmanship. A ‘repair’ refers to any order related to a previous purchase, whether for a warranty claim, re-ordering, or simply needing a part for the same project.

A product will be considered defective if a flaw is visible with the naked eye in natural daylight from a distance of 1.5 metres.

This warranty applies exclusively to Louvred Roof Online products. Louvred Roof Online reserves the right to void the warranty at its discretion if a distributor rebrands any of our products.

To Whom Do We Give This Warranty?

At Louvred Roof Online, we extend this warranty to the original purchaser, provided that the goods were purchased as new from an authorized Louvred Roof Online distributor (retailer, dealer, or reseller).

The warranty is valid only if the product is installed according to the distributor’s instructions and is used for its intended purpose as specified by the manufacturer.

Warranties are non-transferable and apply solely to the customer named on the invoice.

What is Louvred Roof Online Responsibility?

Louvred Roof Online is committed to providing our customers with high-quality products. We warrant that our products are free from defects in materials and workmanship under normal use and conditions.

If a product is found to be defective, Louvred Roof Online will, at its sole discretion, repair or replace the defective part or product. We will strive to use identical or similar components for repairs.

In the event that product designs or styles have been updated or improved since the original purchase, Louvred Roof Online will replace defective components with parts or products of equivalent quality and value.

How Do We Honour This Warranty?

We will either repair our goods, or replace our goods with new goods, at our discretion, if:

  • the goods have a defect in the materials or workmanship, or the goods fail to operate as intended, and
  • You can make a claim under this warranty as provided below within the time periods set out below.

Warranty Commencement Condition

The warranties shall be valid once the installer has;

  • provided to the customer a warranty certificate signed by the installer as issued by Louvred Roof Online with the product details
  • the relevant part of the warranty certificate has been returned by the customer to Louvred Roof Online with a copy of the invoice issued by the installer to the customer
  • it is with a copy of the receipt issued by the installer evidencing payment to the installer.

The warranty certificate must be returned to the distributor no later than 21 days after the completion of the installation for the customer to be entitled to these warranties.

Who Will Incur Costs? Are There Any Costs?

The consumer will be required to pay the cost of any travelling time to inspect goods, freight or handling costs, any removal and installation costs. There may also be an additional call out fee charged for inspection when you make a claim, however any call out fee that we charge you will be refunded if we determine that the goods are defective.

This warranty does not cover the costs of removal of the warranted goods or installation of the repaired or replaced goods including consequential or incidental damages. However, we will meet those costs if the goods breach any of the guarantees applicable under the Australian Consumer Law.

How Do I Make a Claim?

  1. Prepare claim no longer than one calendar month of first detecting the defect
  2. Email details of your claim to the address of the original place of purchase (distributor) and distributor name including:
    • your name, address, phone number
    • date of installation of the product
    • images of defect
    • explanation of the circumstances in which the defect appeared and that you wish to claim under this warranty
    • proof of your purchase and the warranty certificate details
    • all other information we would and reasonably request about the circumstances in which you consider the defect was caused

The Period in Which This Warranty Applies

Please note that each material type has its own limited warranty and will be supplied upon request. To review a specific product warranty, please email sales@blindmakers.com.au

What Warranty Will Not Cover?

This warranty is only valid for the original purchaser or first end user and is at the sole discretion of CW Systems. The warranty is ex-factory and restricted to supply only.

The warranty excludes any shipping, labour or other associated costs with the installation or removal of product and all liability for consequential or incidental damages.

For the purposes of this warranty, “defect” does not include (and we will not replace or repair products suffering from) damage caused by:

  • Normal wear and tear
  • Installation or the manner of application or fixing
  • Installation damage to the window(s) or premises
  • Misuse, abuse or accident
  • Use of the product outside the CW Systems specification guidelines and its intended use
  • Failure to follow instructions with respect to cleaning and/or maintenance
  • Incorrect or insufficient care, cleaning and maintenance
  • Any unreasonable or unusual use or a failure to carry out normal maintenance and cleaning
  • Exposure to the elements (e.g. sun damage), progressive or discolouration over time; installations subject to salt spray or marine influences, severe industrial or corrosive environments if not a sufficient powdercoat chosen
  • Modifications made by any person other than a professional and certified installer or caused by use or installation that is not in compliance with the installation instructions provided with the product, or otherwise provided by CW Systems
  • Use of components not supplied by CW Systems
  • Any alterations made to original product supplied
  • Fire, flood or natural disasters or acts of God
  • Defects due to any contamination or pollution due to surface dirt or staining
  • Damage caused by any third party
  • Damage caused by pets and animals, such as but not limited to, scratch or bite marks
  • Batteries are not covered under this warranty
  • Water Damage to electronic systems and Motors

Distributor Obligations Under the Warranty

Louvred Roof Online must supply customer with ‘Warranty Certificate’ on the day of installation and fill accordingly then return to Louvred Roof Online. sales@blindmakers.com.au or1/35 Project Ave, Noosaville, Sunshine Coast, Qld 4566 within five business days of installation date. This document certifies that the person named on the certificate properly installed the product thus limiting liability. (A distributor can request for a copy of the Warranty Certificate by emailing sales@blindmakers.com.au )

If the product/s are defective the liability of Louvred Roof Online Distributor shall be limited and at the discretion of the Distributor, he/she has the option to do one or more of the following:

  • Repair the product
  • Replace the product or supply equivalent product
  • Pay for the cost of replacing the product or acquiring equivalent product
  • Pay the cost of having the product repaired
  • Refund the customer of the cost paid by the customer for the product

Warranty & Repair Policy Claim

When claiming under this Warranty to Louvred Roof Online, you must submit a completed Repair Request Form through original distributor in writing, AND you must substantiate your claim with proof (ie unedited photograph) of the error or defect. For a copy of the Repair Request form, please email sales@blindmakers.com.au

The customer must submit the form within a period of one calendar month of first detecting the defect and at their cost. We will then arrange for the goods to be inspected and determine whether they are defective and if, acting reasonably, we agree they are defective we will (at our option) either repair the goods, or replace the goods with new goods. A call out fee may be charged for inspection, however any call out fee that we charge you will be refunded if we determine that the goods are defective.

The Repair Request Form will be assessed by Louvred Roof Online and if accepted as a defect of material or labour, will be processed and sent onto the factory of manufacture for re-supply.

Your Repair Cannot be Accepted If

The Repair Request form is incomplete or incorrectly filled out, including missing measurements, details of the issue, and original order information.

  • Relevant photographs are not provided with your claim.
  • The job has not been paid for in full as per the purchase order.
  • The Warranty Certificate has not been previously submitted within the stated time.